You Asked, We Answered
How long until I receive my order?
Your order will be made and dispatched within 5 working days. Once your order has been shipped it should take 3-5 working days to arrive. This only applies to the UK, delivery times may be longer for international orders.
Do you ship to my country?
We currently only ship to Europe. To avoid any delays on your order being processed, please make sure all details are entered correctly.
We have had to increase our shipping prices for international orders, sorry for the inconvenience.
DELAYS: Please be aware there are currently delays with international orders. They are taking longer to be processed through customs. This is out of our control. International orders are sent tracked so you can see where your parcel is at all times.
IMPORTANT NOTE: We are not responsible for any additional import/custom charges.
Do you do custom orders?
At this time the only custom totes that we do are the ones available on the site! If you would like a design in a different thread colour please get in contact before placing your order and we will be happy to help and let you know if that is possible.
Can I cancel my order?
We accept cancellations of orders up to 1 hour after they were purchased. After that amount of time we do not accept cancellations. To cancel an order please contact us via firstname.lastname@example.org.
Can I change my order?
Currently, you cannot change an order once it has been placed due to the amount of orders we have. If you need to change an address, please get in touch and email email@example.com. Unfortunately, we cannot make any changes once your order has been dispatched.
How much does shipping cost?
Shipping to the UK is free when you spend over £15. When you spend less than £15 there is a 99p delivery charge.
All international shipping varies depending on the weight of your order. International orders are sent fully tracked so you can keep up to date with how close your parcel is to you!
Our Return Policy
Everything You Need to Know
Most of our items are eligible for our 14 day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 14 days of receiving it. Please note, there is no reimbursement for return shipping.
If you would like to return an item please contact: firstname.lastname@example.org and we will try to help you as best we can.
To be eligible for a return please look below:
> To be eligible for a return, your item must be unused and in the same condition your received it
> It must be in the original packaging
> To complete your return we require a proof of purchase
> To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind
> If an item is discounted, it cannot be refunded
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved your refund will be processed and credit will automatically be applied to your original method of payment, within a certain amount of days.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non refundable.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect Non-Personal and Personal information for the following purposes. To provide and operate the Services. To provide our users with customer assistance. To be able to contact our visitors and users in general to generate personalised service related notices. To create statistical data. To comply with any applicable laws and regulations
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.
If you don’t want us to process your data anymore, please contact us at email@example.com